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Delivery Information

UK MAINLAND Free Standard Delivery



DELIVERY INFO

All of our products are made to order but will be dispatched under normal circumstances on the same day if ordered before 1pm but if there is anything that may delay dispatch we will email you with an estimated dispatch date.  

INTERNATIONAL DELIVERY

We deliver to countries around the world. 

IMPORTANT INFORMATION

Please make sure that the shipping address that you provide is correct as we are unable to redirect orders once they are on their way to you. For security purposes we do not amend addresses once we have processed your order as your order is confirmed on the baisis of the original information you provide us with at point of order. and to protect Before we can dispatch your purchase we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 72 hours for shipments to be dispatched. We work closely with our shipping partners to minimize the potential impact of custom delays on our international customers.

RESTRICTIONS AND TAXES

It is important to note that you may have to pay custom duties and taxes on the items you purchase and these local fees are not included in your Zamsoe invoice. Please check the Royal Mail website (subject to your shipping preferences) for more information about international charges if you are unsure. For US shipping if the value is under $200 USD you will not have to pay duties, over this amount you will have to pay import tax. 

TAX FREE SHOPPING

If you are from outside the European Union you will receive a 20% VAT reduction on your order. This is automatically applied at the checkout once you have confirmed your delivery details.

BFPO ADDRESSES

We can refund VAT on items sold and sent to BFPO addresses if the address is located outside the EU or meets the following requirements BFPO Addresses Based Outside the EU - please e-mail us with your order number once you have placed your order. BFPO Addresses Based within the EU - before we can issue a VAT refund for an order dispatched to a BFPO address based within the EU, we must obtain a "certificate of entitlement" confirming that the items have been dispatched to and received by a qualifying body or person as set out in paragraph 14.2 of HM Revenue and Customs Notice 725.

For goods which are dispatched to BFPO addresses in Cyprus or Germany, we require a certificate from the person placing the order for verification purposes. Claiming entitlements are as followed: British forces in Cyprus - under Article 14(1)(g) of EC Council Directive 77/388/EEC or Visiting forces in Germany - under Article 15(10) of EC Council Directive 77/388/EEC. Psyche requires this certificate in accordance with Section 14 of HM Revenue and Customs Notice 725. If this certificate is not supplied we are not able to make a refund.

Please e-mail the stamped receipt or certificate with all relevant order numbers in PDF format to hi@zamsoe.com. Alternatively, you can post this information to:

ZAMSOE LTD. BERRYFIELD, PORTHCOTHANBAY, PADSTOW, CORNWALL. PL28 8PW. UNITED KINGDOM


Please note: we cannot accept VAT refund requests via fax.

FREQUENTLY ASKED QUESTIONS

Why have I been asked for additional information?

As part of our company policy, we regularly carry out security checks on orders to protect both our customers and our business. All information given to us is kept strictly confidential and will be disposed of once your order has been dispatched. Please note if you have been asked to provide additional information we cannot begin to process your order until this information has been received.

Can I change my delivery address?

At the checkout page we offer the opportunity to select a delivery address that is different to the billing address. For security reasons this service is offered at our discretion and we reserve the right to ship only to the billing address or ask that proof of address is provided before shipping. Orders placed over the telephone will be shipped only to the billing address.


Do you gift wrap?

Yes, we gift wrap our jewellery products as standard and offer this service for a small charge for other products we will and do sell.  

Do you deliver to PO BOX addresses?

Unfortunately, we are currently unable to deliver to PO BOX addresses.

Do you deliver to mail forwarding companies?

Unfortunately, we are unable to deliver to mail forwarding companies. If an order is made for delivery to a mail forwarding company you may be asked for an alternative address and your order may be subject to additional delivery costs.